PILOT DISPATCH

24/7 DISPATCH — 401-847-9050

• Dispatch is available 24 hours a day, 7 days a week
• All pilot orders must be placed by phone – Pay special attention to pilot order requirements.
• Online forms and email are not accepted for official pilot requests

Dispatch should be contacted for:

• Ordering a pilot
• Scheduling arrivals or departures
• Confirming boarding locations and times
• Changes to ETA, draft, or voyage details

For time-sensitive or operational matters, call dispatch directly.

VHF RADIO COMMUNICATIONS

VHF radio communications are used only in proximity to scheduled POB and are not a substitute for dispatch coordination. Pilot boats monitor VHF channels 10/13/16 approximately 1 to 2 hours prior to boarding. Pilots must be ordered via phone at least 24 prior to boarding.

VHF radio contact may be used approximately 1 to 2 hours prior to a scheduled Pilot On Board (POB); after a pilot order has already been placed and confirmed through dispatch; to coordinate final approach, boarding arrangements, or real-time adjustments near the boarding area

When instructed or appropriate to do so, vessels may hail “Northeast Marine Pilots” on the designated VHF working channel 10. Vessels should be prepared to provide Vessel name, Position, ETA Pilot Station.

ADMINISTRATIVE OFFICES (NON-DISPATCH)

Administrative staff can assist with billing, documentation, and general inquiries.

0800-1700, Monday through Friday
0800-1200, Weekends & Holidays

• Dispatch Email: dispatch@nemarinepilots.com (NOT MONITORED FOR PILOT ORDERS)
• Billing Email: billing@nemarinepilots.com
• US Mail: 243 Spring Street, Newport, RI 02840

CLEAR COMMUNICATION SUPPORTS SAFE OPERATIONS

Direct contact, proper use of VHF, and timely dispatch coordination support safe pilot boarding and efficient vessel movements throughout Northeast waters.

WHEN TO CALL VS. WHEN TO EMAIL

Call dispatch to:

• Order or cancel a pilot
• Adjust timing or boarding details
• Coordinate active vessel movements

Email dispatch to:

• Request billing or invoicing information
• Submit documentation
• Ask non-urgent, non-operational questions

Using the correct contact method helps prevent delays and miscommunication.

When in doubt, always call us.

JURISDICTIONAL CONTEXT

Northeast Marine Pilots supports dispatch coordination for licensed marine pilots operating in RI, MA, CT, and NY waters. Pilotage applicability varies by vessel and voyage. NEMP does not determine regulatory applicability or issue legal rulings related to pilotage requirements.

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