Dispatch, Administrative, and General Contact Information
Northeast Marine Pilots coordinates pilot dispatch and provides operational support for licensed marine pilots serving Rhode Island, Massachusetts, Connecticut, and designated waters of New York. This page explains who to contact, how, and when, depending on the nature of your inquiry.
This page explains who to contact, how, and when, depending on the nature of your inquiry.
PILOT DISPATCH
24/7 DISPATCH — 401-847-9050
- Pilot orders can only be placed by phone. Pay special attention to pilot order requirements.
- Online forms and email are not accepted for official pilot requests.
Dispatch should be contacted for:
- Ordering a pilot
- Scheduling arrivals or departures
- Confirming boarding locations and times
- Changes to ETA, draft, or voyage details
For time-sensitive or operational matters, call Dispatch directly.
VHF RADIO COMMUNICATIONS
VHF radio communications are used only in proximity to scheduled POB and are not a substitute for dispatch coordination.
Pilot boats monitor VHF channels 10, 13, and 16 approximately 1 to 2 hours before boarding. Pilots must be ordered via phone at least 24 hours before boarding.
After a pilot order has already been placed and confirmed through Dispatch, VHF radio contact may be used approximately 1 to 2 hours before a scheduled Pilot On Board (POB) to coordinate final approach, boarding arrangements, or real-time adjustments near the boarding area.
When instructed or appropriate to do so, vessels may hail “Northeast Marine Pilots” on the designated VHF working channel 10.
Vessels must provide the vessel name, Position, and ETA at the pilot station.
ADMINISTRATIVE OFFICES (NON-DISPATCH)
Administrative staff can assist with billing, documentation, and general inquiries.
0800-1700, Monday through Friday
0800-1200, Weekends & Holidays
- Dispatch Email: dispatch@nemarinepilots.com (NOT MONITORED FOR PILOT ORDERS)
- Billing Email: billing@nemarinepilots.com
- US Mail: 243 Spring Street, Newport, RI 02840
CLEAR COMMUNICATION SUPPORTS SAFE OPERATIONS
Direct contact, proper use of VHF, and timely dispatch coordination support safe pilot boarding and efficient vessel movements throughout Northeast waters.
WHEN TO CALL VS. WHEN TO EMAIL
Call dispatch to:
- Order or cancel a pilot
- Adjust timing or boarding details
- Coordinate active vessel movements
Email dispatch to:
- Request billing or invoicing information
- Submit documentation
- Ask non-urgent, non-operational questions
Using the correct contact method helps prevent delays and miscommunication.
When in doubt, always call us.
JURISDICTIONAL CONTEXT
Northeast Marine Pilots supports dispatch coordination for licensed marine pilots operating in RI, MA, CT, and NY waters. Pilotage applicability varies by vessel and voyage. NEMP does not determine regulatory applicability or issue legal rulings related to pilotage requirements.
